At Peptides Australia (a trading name of Siempre Viva Australia Pty Ltd, ABN 30 694 862 505), we are committed to protecting your privacy and handling your personal data responsibly in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Information We Collect

We may collect the following personal information:

  • Name, email address, phone number, and shipping/billing address
  • Payment information (processed securely, not stored on our servers)
  • Order history and account preferences
  • Device and browser information for website analytics
  • Communication records (emails, support requests)

2. Purpose of Data Collection

We collect your data to:

  • Process and fulfil your orders
  • Communicate order updates and shipping notifications
  • Provide customer support
  • Improve our website and services
  • Comply with legal and regulatory obligations

3. Use of Cookies

Our website uses cookies to improve your browsing experience and collect analytics data. You can manage cookie preferences through your browser settings.

4. Disclosure of Information

We do not sell your personal information. We may share your data with:

  • Australia Post (for shipping and tracking)
  • Payment processors (for secure transaction processing)
  • Analytics providers (anonymised data only)
  • Law enforcement (when required by law)

5. Data Storage & Security

Your data is stored on secure servers in Australia. We use SSL encryption, secure payment processing, and access controls to protect your information. Credit card data is purged within 72 hours of processing.

6. Your Rights

Under the Australian Privacy Principles, you have the right to:

  • Access personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your account and data
  • Opt out of marketing communications
  • Make a complaint about how we handle your data

To exercise these rights, contact us at [email protected].

7. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy or as required by law. Order records are retained for 7 years for tax and regulatory compliance.

8. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices of those sites.

9. Complaints

If you believe we have breached the Australian Privacy Principles, you may lodge a complaint with us at [email protected]. If unsatisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

10. Changes to This Policy

We may update this privacy policy from time to time. The latest version will always be available on our website.

Siempre Viva Australia Pty Ltd
ABN 30 694 862 505
Email: [email protected]